Contact
Casineo Support can help with questions about your player account, deposits, withdrawals and documents.
Chat and email
Support is available every day from 08:00 to 24:00 by chat and email. Outside these hours, a chatbot can answer common questions.
Account questions
You can reset a forgotten password via «Forgot password» in the login window. Support can help with username or verification issues. Identity documents are uploaded directly in your player account.
Payment questions
Providing the amount, date and payment method helps Support identify a payment. Withdrawals require a fully verified player account.
Postal address
Casinò Locarno SA
Largo Zorzi 1
6600 Locarno, Switzerland