Open the sign-in window
On the Casineo website, select «Login» to access your existing player account.
Casineo Login.
Your account.
Your access.
At Casineo, you sign in with your username and password. On the Casineo website, select «Login» to open the sign-in window — on both computer and smartphone.
To open a new account, you must be at least 18 years old and live in Switzerland or be ordinarily resident there. After registering, you have 30 days to submit your documents.
18+
With residence or ordinary residence in Switzerland
1 account
Personal and for your use only
30 days
To submit the required documents after registration
Usually 24 hours
For review of your submitted documents
Your login.
At Casineo.
On the Casineo website, select «Login» to open the sign-in window. To sign in, you need the username and password you chose during registration.
Enter your login details only on the Casineo website. Your account is personal; no one else may use it.
Username and password
Sign in with your existing login details. If you have forgotten your password, use the «Forgot password» function.
Back in your account
Once signed in, you can access your account settings, documents and gaming history. Your account remains provisional until all required documents have been submitted and approved.
Register
with Casineo.
Registration starts by selecting «Register» at Casineo. Your personal details must match your official identity document. Casineo checks your residential address and whether a gambling ban applies.
You may only have one player account. If you are unsure whether you have already registered, Casineo Support can help.
Adult
You are at least 18 years old.
In Switzerland
You have your residence or ordinary residence in Switzerland.
No gambling ban
You are not subject to a gambling ban, a legal prohibition on gambling or any other participation restriction.
Personal details
In the registration form, enter your first and last name, date of birth, nationality and gender. Casineo also requires your residential or ordinary residence address, a valid email address and your mobile number.
Login details
Choose a username and password. Your username is also visible to other users. It should not contain your real name or other personal information.
Daily loss limit
Before completing registration, set the maximum amount you may lose net per day. A later reduction takes effect immediately; an increase only after 24 hours.
ID and
residential address.
For full account activation, you need a copy of a valid official identity document. Additional proof of address is required if your residential or ordinary residence address could not be verified automatically.
Upload the documents directly in your player account. Casineo normally reviews submitted documents within 24 hours.
Your official ID
For verification, you can submit a valid passport, an identity card valid for crossing borders or a driving licence. The document must use the Latin alphabet and include your photo, first and last name, and date of birth.
Your proof of address
You can confirm your address with a copy of your mobile phone, insurance or internet bill, or a bank statement. An additional document is only required if Casineo could not verify your address automatically.
Other IDs and exceptions
Casineo also accepts Swiss residence permits B, C, Ci and L, diplomatic identity cards and Swiss legitimation cards for employees of the Confederation, cantons and municipalities. N and F residence permits as well as blue, green and grey travel documents are excluded. S and G residence permits are accepted by Casineo only with special permission and additional documents.
Personal data and documents
Casineo stores your data on its own servers and those of the platform provider. Its information security management system is certified to ISO/IEC 27001.
Provisional or
fully verified.
Immediately after registration, you receive a provisional player account. Until full verification, total deposits are limited to CHF 1’000. You cannot withdraw winnings during this period.
You have 30 days from registration to submit the required documents. If they are still missing after this deadline, your account is made inactive. You can submit any outstanding documents through your player account.
30 days
Deadline from the date of registration
Usually 24 hours
Review of submitted documents
| Your account | Provisional | Fully verified |
|---|---|---|
| Identity and address | Review not yet completed | Confirmed |
| Deposits | Maximum CHF 1’000 in total | Within your applicable limits |
| Withdraw winnings | Not yet possible | With a verified bank account and all withdrawal conditions met |
For your first withdrawal, Casineo also requires a bank document showing your IBAN. It must be no more than three months old. Verification of your bank account is separate from confirmation of your identity and address.
Forgot your
password?
Use «Forgot password» in the sign-in window to reset your password. The reset email may also end up in your spam or junk folder.
If you have forgotten your username or no longer have access to your registered email address, Casineo Support can help. A second player account is not permitted.
Sign-in does not work
A typo in your username or password can prevent login. If your login details are correct and you still cannot sign in, Support can help via chat.
Confirmation email is missing
The message sent after registration may also have landed in your spam or junk folder. If it is not there either, contact Casineo via chat.
Browser does not load properly
Casineo supports Chrome, Firefox and Safari. If the website does not load properly, updating your browser or clearing the cache and cookies for the Casineo website may help. After clearing cookies, sign in again.
Closed account
You can ask Casineo Support via chat to reopen your closed account. Casineo will require a copy of your valid official identity document and confirmation of your current residential address.
Account with a gambling ban
A gambling ban is not the same as an ordinary account closure. It also applies to other licensed providers in Switzerland and Liechtenstein. Opening a new account does not lift it.
Casineo on your smartphone.
Sign in through your browser.
On your Android smartphone or iPhone, open the Casineo website in your browser and sign in with the same login details as on your computer. You do not need to download or install an app.
Casineo supports Chrome, Firefox and Safari. You can also open a new account directly by selecting «Register» on the website.
Same account
Your username and password stay the same. You do not need an additional account for your smartphone.
Upload documents
You can upload your documents directly in your player account: your ID and, if required, proof of address.
Limits still apply
Your gaming and deposit limits apply to your account even when you switch devices.
Help with your
Casineo account.
Casineo Support is available every day from 08:00 to 24:00 by chat and email. It can help with forgotten login details, missing confirmation emails and questions about verification.
Your contact details and residential address can only be changed through Support via chat. For a new address, you need proof of address such as a mobile phone bill or bank statement.
You set
your limits.
You set your daily net loss limit during registration. You can lower it later and set additional limits. A reduction takes effect immediately; an increase only after 24 hours.
If you need a break, you can take a time-out or request a gambling ban.
Questions about login
and your account.
Where can I find the Casineo login?
On the Casineo website, select «Login» to open the sign-in window. Sign in with the username and password you chose during registration.
What should I do if I have forgotten my password?
Use «Forgot password» in the sign-in window to reset your password. If the email is not in your inbox, it may be in your spam or junk folder. For further access problems, Casineo Support can help.
Why am I not receiving a confirmation email?
The message sent after registration may have landed in your spam or junk folder. If it is not there either, Casineo Support can help via chat.
Who can open an account at Casineo?
You must be at least 18 years old and have your residence or ordinary residence in Switzerland. A gambling ban, legal prohibition on gambling or other participation restriction excludes you from participation.
Can I have more than one Casineo account?
No. Only one player account is permitted per person. You may not use another person’s account either. If you are unsure whether you have already registered, Casineo Support can help.
What does «Account verification required» mean?
Your player account has not yet been fully verified. Casineo needs a copy of your valid official identity document and, where applicable, proof of address. You can upload the documents directly in your player account. Once they have been approved, Casineo fully activates your account.
What happens if I miss the 30-day deadline?
If the required documents are still missing after 30 days, your account is made inactive. You can submit any outstanding documents using the upload function in your player account. Casineo normally reviews them within 24 hours.
Do I need additional documents for a withdrawal?
Yes. In addition to verified identity and address details, Casineo requires a one-off bank document that clearly shows your IBAN and is no more than three months old. Withdrawals are paid to a Swiss bank or PostFinance personal account in your name.
Do I need a Casineo app to log in?
No. You do not need to download or install an app to log in to Casineo. On Android and iPhone, you can sign in through your browser using the same login details as on your computer. Casineo supports Chrome, Firefox and Safari.
How do I change my residential address or contact details?
Your residential address and contact details can only be changed through Casineo Support via chat. For a new residential address, you need proof of address such as a mobile phone bill or bank statement.